1. 7-Day Institutional Return Window
We stand behind the quality and authenticity of every product dispatched. If your order arrives damaged, defective, or contains an incorrect item, you can initiate a return or replacement request within 7 days of delivery.
2. Eligible Reasons for Return
- Transit Damage: Outer container ruptured, leaking liquid chemicals, or broken structural components.
- Defective Hardware: Heavy duty staplers, paper shredders, or whiteboards with functional mechanical defects.
- Incorrect Item Received: Discrepancy between the SKU invoiced and the physical model delivered.
- Dead on Arrival (DOA): Unopened toner cartridges throwing instant chip errors or manufacturing faults.
3. Non-Returnable Items
For hygiene, safety, and brand warranty preservation, the following products cannot be accepted for return once the inner manufacturer seal has been unsealed:
- Housekeeping liquid chemicals and disinfectants once the cap seal is opened.
- Tissue paper rolls and face masks with opened protective wrappers.
- Cut or custom-printed packaging tapes and tailored signage boards.
4. Return Pickup Process
To initiate a return, contact our institutional support desk at sales4@officebazzar.com or call +91 72008 00040 with your Order Number (e.g., OB-2026-XXXXXX) and a photograph of the damaged or incorrect unit. Our team will schedule a reverse pickup through our courier network at zero cost to you.
5. Refund Timelines
Once returned merchandise is received and verified at our Royapettah warehouse:
- Prepaid Online Orders: Refunds are credited back to the original payment source (Card, UPI, Net Banking) within 3 to 5 business days.
- NEFT/RTGS Bank Transfers: Direct bank account transfer credited within 2 business days following receipt of canceled invoice documentation.
- Credit Adjustments: For corporate account holders, a Credit Note is issued against future procurement orders.
